Patient Comfort and Privacy Policy

Patient Comfort

We take great care to keep our patients comfortable at all times. We know that a lot of people are nervous about visiting a practitioner for the first time and we take this very seriously. We are never judgemental and only want to work with you to get the results you want.

Before your appointment sit and flick through the latest magazines in our reception. A water dispenser is also available here; please feel free to use it. Patient toilets, along with disabled access and baby changing facilities are available halfway down the corridor past reception; this is clearly marked.

We have made every effort to sound proof our consulting rooms; these are all equipped with comfortable chairs, cooling fans in the summer, and heaters in the winter.

Whilst our reception is, by necessity, open plan, it is possible to find a room which is private. If you would like to talk to the receptionist here, please ask.

We always take the time to take care of you.

Privacy Policy

(Why we collect your personal date and what we do with it)

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data Protection Act 2018, which includes the General Data Protection Regulation – ie the law):

  1. We need to collect personal information about your health in order to provide you with the best possible treatment.  Your requesting treatment and our agreement to provide that care constitutes a contract.  You can of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a ‘Legitimate Interest‘ in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. We also think it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care.  This again constitutes ‘Legitimate Interest‘, but this time it is your legitimate interest.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters.  You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish.  Otherwise we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored on paper, in locked filing cabinets, and offices are always locked and alarmed out of working hours.  We also store contact details and appointment history records on our office computers.  These are password-protected, backed up regularly.

We will never share your data with anyone who does not need access without your written consent.  Only the following people/agencies will have routine access to your data:

  • Your practitioner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise your practitioners’ diaries and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
  • Other administrative staff, such as our bookkeeper.  Again administrative staff will not have access to your medical notes, just your essential contact details.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes).  We will ensure that they are fully aware they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors.  Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.  Complaints need to be sent to what is referred  to in the jargon as the “Data Controller”.  Here are the details you need for that:

Rebecca Taylor
Tel. 01983 282810
24-26 Birmingham Road
Isle of Wight
PO31 7BH

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.